The start of a new year is a great time for taking stock. And, with digital transformation continuing to sweep through companies large and small, technology is a great place to start. Big-time CIOs and IT-savvy leaders of small- to mid-size businesses (SMBs) alike know the latest technologies – such as cloud services, mobile devices and security solutions – will be critical for operational efficiency and competitive advantage in 2017 and beyond.
They also know they shouldn’t face these challenges without expert help. As we’ve mentioned many times in this space, there’s no reason SMB leaders shouldn’t hold their IT Managed Services Providers (MSPs) to the same high standards corporate leaders require of their IT support teams.
So, what traits should your MSP share with the “standout IT service pros” of the corporate world? Technical expertise should be a given, with a versatile, adaptable skill set that mirrors today’s rapid-fire business environment. A working knowledge of your business should, of course, come from you. (Not sure how to provide this insight? See our post “Answer 5 Critical Questions for your MSP.”)
But how about those vaunted “soft skills” given so much press in today’s business magazines? We reviewed posts by Creating IT Futures and ITBusinessEdge and gleaned these five traits that separate “standout IT service pros” from the crowd:
Perhaps the best indicator of standout performance from your MSP’s support team is poise. When your IT service pro calmly and assuredly use phrases such as “Let me look into that. I’ll come back with recommendations.” You’ll know you’re in good hands.