Is Your MSP staffed by “Standout IT Service Pros?” Look for These 5 Traits.

managed services providers
  • February 8, 2017
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The start of a new year is a great time for taking stock. And, with digital transformation continuing to sweep through companies large and small, technology is a great place to start. Big-time CIOs and IT-savvy leaders of small- to mid-size businesses (SMBs) alike know the latest technologies – such

7 Best Managed Services Articles of 2016

  • January 11, 2017
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2016 has come to close. But before you get too deep into 2017, make sure you’ve caught up on the most popular ITinflections articles in the exiting year. Don’t Let a Whaler Harpoon Your Company…or Career 3 Simple Steps for Protecting Your Data in the Cloud 4 Reasons Healthcare Providers

Why Your Network Fails – and How to Manage the Risk

  • December 28, 2016
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On multiple occasions, we’ve argued on the pages of this blog that, in this age of digital transformation, small to mid-size businesses (SMBs) can compete at the scale of their bigger counterparts. So, when featured a recent study of the causes of network downtime at companies on the large

How Today’s SMBs Are Like the Starship Enterprise

  • November 17, 2016
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Earlier this year, the Star Trek franchise celebrated 50 years of entertaining and inspiring viewers – especially scientists and engineers. “It really fueled our interests,” Robert Hurt, a physicist working at the California Institute of Technology told Computerworld. Hurt handles projects for NASA and credits the Star Trek character Mr.

3 Ws for Hiring an IT MSP for Digital Transformation

  • October 26, 2016
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Our readers know we often tell leaders of small to mid-size businesses (SMBs) to emulate the practices of big-time CIOs. Why? Because with the reach of an increasingly mobile workforce and the leverage of cloud services, today’s SMBs can compete on an unprecedented scope and scale with large enterprises. These

7 Tips for a Healthy Relationship with Your IT Managed Services Provider

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  • October 4, 2016
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Here’s more evidence that “digital transformation” is the engine driving today’s marketplace: According to a recent report by market researcher IDC, global spending on IT products and services will grow from nearly $2.4 trillion in 2016 to more than $2.7 trillion in 2020. A big part of that growth, IDC

Answer 5 Critical Questions for your MSP

  • September 22, 2016
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Regular readers know we’re repeatedly encouraging leaders of small to mid-size businesses (SMBs) to “think like big-time CIOs.” Why? Because, as we reasoned in our post “3 Tips for Developing an IT Mission Statement”: “Thanks to information technology (IT) any small company can act like a big one, if it

Is Your IT MSP a Cyber Security Guru? Check for These 5 Soft Skills to Find Out

  • August 3, 2016
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In a recent commentary for InformationWeek’s DARKReading community, Todd Thibodeaux, president and CEO of CompTIA, the non-profit IT trade association, advises aspiring IT job candidates to target the cyber security sector. (According to CompTIA’s IT Industry Outlook report, “information security analyst” snagged the number-one spot for IT occupation growth last

Managing the Rewards and Risks of Rogue IT

  • July 26, 2016
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Christopher Mims, technology columnist for the Wall Street Journal, once wrote:: “Most companies are playing whack-a-mole when it comes to ‘unauthorized’ software like cloud-storage services and productivity software.” Mims was referring to a phenomenon some call “Rogue IT” or “Shadow IT,” which has other more recognizable labels such as “Bring

Professional Grade Computer Systems Matter

  • May 10, 2016
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Car mechanics rarely purchase their tools off the shelf at a local Wal-Mart or Target. That comment is not an indictment of the consumer goods offered by both stores, just an acknowledgement that business professionals often require higher-quality equipment and advanced support. The reasoning goes beyond features or appearance, or
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