More than 40% of small to mid-size businesses (SMBs) say they are unprepared for cyber attacks, according to a membership survey by the training firm Vistage. The reason for this sense of insecurity? “Not many small and medium-sized businesses have the types of resources or specific skill sets to be able to address this properly,” Brian Casazza, Vistage’s CIO, told Inc. magazine.
That’s why many SMBs turn to IT Managed Services Providers (MSPs) for technical support of various kinds– more than two thirds of them, according to research by CompTIA, the world’s largest nonprofit IT trade association.
But retaining an IT maintenance crew alone isn’t enough to handle today’s escalating cyber risks for SMBs. Defending against the variety and complexity of evolving tactics, such as social engineering and ransomware, takes deeper engagement from SMB leaders. Not only do they need to know their tech team has the latest tools for detecting and deflecting cyber incursions, they also need to have confidence in their own IT people and on their MSP’s support team. Because, if human behavior, as so many studies have demonstrated, is the most persistent cybersecurity problem, then human performance must be an integral part of the solution.
So, working with an MSP to cope with cyber threats isn’t just about managing technology. It’s about managing talent, too. And choosing an MSP that knows how to nurture the business talents of your technical support team is a tremendous advantage.
How do you spot a good IT manager or MSP? We suggest asking your tech team these five questions: