5 Prime-Time Paybacks from Outsourcing Your IT Support

outsourcing it
  • June 6, 2017
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IT outsourcing is when your company subcontracts with an IT Managed Services Provider (IT MSP) to support some or all of your information technology needs. Such assistance can range from remotely monitoring and managing networks and servers, to providing IT strategy and help with equipment procurement, as well as cybersecurity, data backup, business continuity, unified communications and other critical services.

Companies outsource IT support for the same reasons they contract out HR, accounting or other vital business tasks: achieving strategic goals is often faster, easier and more predictable than when relying solely on internal resources. More than two-thirds of companies surveyed for CompTIA’s Fourth Annual Trends in Managed Services Study used outsourced IT services in the past 12 months.

IT Outsourcing Benefits

Small businesses turn to IT outsourcing to help them better manage information technology, but also to manufacture more of the most precious commodity of all: time, including more time for managers to focus (or refocus) on supporting core competencies and essential business functions. Most SMBs that partner with a reputable Managed Services Provider find that they’re able to:

  1. Reduce IT costs. Broad-ranging experience, combined with specialized expertise and powerful software tools, enable IT MSPs to perform complex and routine tasks more cost-efficiently than most companies–often remotely. The financial burden of hiring staff and paying for benefits, vacations, worker’s comp expenses and payroll taxes, also disappears with outsourcing.
  2. Increase available capital. Savings generated by reducing labor and overhead costs can be used for improvements in other strategic areas where smaller companies could use a financial boost, such as customer service, equipment upgrades and marketing.
  3. Access the best and latest. Working with a qualified IT MSP provides greater technical flexibility and versatility, including granting access to resources that you may be lacking or unable to deploy. Applying the provider’s expertise to update older applications and infrastructure can also reduce security and compliance risks and increase worker productivity.
  4. Recover from disasters faster. An IT MSP’s experience in cybersecurity, disaster prevention, and business continuity can help SMBs overcome resource or manpower limitations that may leave networks and IT assets vulnerable during natural or manmade catastrophes.
  5. Plan the IT roadmap. An IT MSP can help businesses evaluate projected needs and goals and recommend solutions that meet those requirements. Consulting with a provider prior to moving, expanding or entering into new markets can smooth the way forward, and help you remain competitive as you grow.

Once you find a prospective IT partner, make sure you’re getting the “complete package” and not merely technical know-how. Be sure to ask probing questions like these, and to carefully assess the provider’s other attributes, such as customer service skills and project management prowess.

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ITinflections is a blog that covers a wide range of technology-based articles IT in the workplace, focusing on small- to medium-sized businesses.

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