The engine of Digital Transformation is evolving business technology from tactical support to strategic platform. It’s a trend that affects companies of all shapes and sizes, but the most profound impact for small to mid-size businesses (SMBs) comes in the form of competitive advantage.
As we’ve argued in many posts, digital technologies enable SMBs to operate at a scope and scale like a large corporation. But an opportunity of this magnitude also represents a challenge, as the typical SMB leader doesn’t have the deep pockets and breadth of staff available as their counterparts at big organizations. That’s why we regularly advocate that SMB executives in any position think about their IT resources – hardware, software and people – like the “big-time CIOs” do.
So, on behalf of our readers, we’re always scanning IT magazines, searching for insights into the mindset of corporate CIOs. And recently, we found a stunning statistic, shared by InfoWorld columnist Minda Zetlin:
In a survey of more than 700 CIOs around the world, 84% reported that their company employs their own IT staff.
Judging from this finding, it seems as though the big companies are taking their cues from the smaller ones – i.e., engaging specialized IT resources to address requirements and challenges specific to their operations. Smart SMBs retain IT Managed Services Providers (MSPs) to cope with digital evolution in the form of cybersecurity threats, the spread of mobile devices and critical issues such as Business Continuity.
For her latest InfoWorld column, Zetlin talked to several corporate CIOs about how they cope with digital evolution, too. As a group, they agreed that technology leaders in any position must address a few critical questions about their organization’s approach to IT.
We reviewed their comments in Zetlin’s piece and translated their thoughts into questions we believe business leaders must ask [and answer] for the MSPs supporting their firms:
The more you understand about your company’s approach to IT the better your MSP can serve your business, helping it operate efficiently, compete effectively and grow profitably.
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